My wife and I flew into Covington, and Hertz had our car sitting on the ramp right next to where we parked the plane. Nice car, drove great... and returning was a snap. A great transaction.
I believe they do discriminate based on my experience yesterday and today, also based on the good reviews from mainly white people. My sister and niece flew here to visit my sick mom and I from tx. She reserved a car over the phone from hertz. When she got there, the process took longer than usual because the guy did multiple checks which seemed unusual for renting a vehicle. After she got the car and left, she noticed the car was full of ants and immediately returned it to exchange it for another one. The owner refused to exchange cars and was trying to kill the ants with his hands and sprayed the car with a small amount of bug spray. She brought the car home and sprayed it some more. She called AAA and told them. They told her that she could exchange it at another hertz. She informed the Covington hertz owner that she was going to exchange it. When she got to the other hertz, they told her they couldn't exchange it because the previous hertz owner put notes on the system saying my sister allowed someone else to drive the vehicle and she was rude to him. They said she had to take the vehicle back to him first. We took it back to him and asked him about the notes. Hello denied it. We knew he was lying. We went back to the other hertz and rented a car and the transaction was much faster and better costumer service.
Always a pleasure to deal with. They go out of their way to offer excellent customer service.
Prompt, efficient, and no hassle.
I was very satisfied with my rental and the people I dealt with. Thanks ya'll
Hertz is a US Car Rental based in Covington, Georgia. Hertz is located at 10211 US-278, Covington, GA 30014, USA.
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